Privacy Policy lb33 – We Keep Your Data Safe

1Introduction

Lb33 ("we", "the platform") takes user privacy very seriously. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use the lb33.onl platform, the lb33 mobile app and all related services.

This policy applies to all users accessing the lb33 platform in Malaysia, whether as a guest or registered member. By continuing to use our platform, you agree to the data collection and usage practices described here. If you do not agree, please stop using the platform and contact us to request account deletion.

This Privacy Policy should be read together with Terms and Conditions lb33 which forms part of the overall agreement between you and the platform.

2Information We Collect

Lb33 collects several categories of information depending on how you interact with our platform. Generally, the information collected falls into two main types:

Information You Provide Directly:

• Full name as stated on your identification document;
• Date of birth for age verification purposes;
• Email address and mobile number;
• Bank account or digital wallet details for processing deposits and withdrawals;
• Copies of KYC documents such as your ID card or passport when required;
• Current residential address.

Automatically Collected Information:

• IP address and general location data;
• Device type, operating system, and browser version;
• In-platform activity data including game history and transactions;
• Login session time and duration;
• Cookie data and device identifiers.

3How We Collect Data

Your personal information is collected through several key channels:

• Account registration form – when you register as a lb33 member;
• KYC Process – when you submit identity verification documents;
• Platform activity – every action you take within your account is automatically recorded;
• Financial transactions – including deposits via DuitNow, FPX, Touch 'n Go and other payment methods;
• Customer support interactions – when you contact our team via live chat or email;
• Cookie technology – automatically installed when you browse our platform.

4Purpose of Data Use

Lb33 uses the information collected for the following purposes. Each use has a legitimate justification proportionate to the platform's operational requirements:

Purpose of Use	Type of Data Involved	Legal Basis
Identity verification & KYC	Name, date of birth, ID document	Legal obligation
Deposit & withdrawal processing	Banking details, transaction history	Contract performance
Account management & support	Email, phone number, activity logs	Legitimate interest
Fraud detection & security	IP, device data, behavioural patterns	Legitimate interest
Marketing communications (with consent)	Email, phone number	User consent
Platform performance analytics	Anonymous usage data	Legitimate interest

5Information Sharing

Lb33 does not sell, rent or transfer your personal data to third parties for their own commercial purposes. However, there are certain situations where we need to share your information with other parties:

• Payment service providers – such as payment gateways and partner banks, to securely process your financial transactions;
• Licensed game providers – providing game content on the lb33 platform, to ensure a seamless gaming experience;
• Legal authorities – when lb33 is required by law, court order or regulatory directive to disclose certain information;
• Companies within the lb33 group – for internal operational purposes, subject to equally strict privacy policies.

6Data Security

Lb33 continuously invests in security infrastructure to ensure your data remains protected at all times. The technical and organizational security measures we implement include:

• 256-bit SSL/TLS encryption for all data in transit;
• AES-256 encryption for data stored in our databases;
• Two-factor authentication (2FA) available for all member accounts;
• Continuous 24/7 security monitoring with immediate incident response;
• Regular penetration testing conducted by independent security experts;
• Role-based access control (RBAC) for internal staff;
• Encrypted data backups that are tested on a regular basis.

While we take all reasonable precautions, no system can be guaranteed 100% secure. In the event of a data breach affecting your information, we will notify you within 72 hours of becoming aware of it.

7Cookies & Tracking Technologies

Lb33 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential cookies – required for core platform functions such as login session verification. These cookies cannot be disabled;
• Performance cookies – collects information on how users interact with the platform to help us improve our services;
• Functionality cookies – stores your preferences such as language and display settings;
• Analytics cookies – helps us understand overall usage patterns for product improvement purposes.

You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

8Your Rights as a User

As an lb33 user covered under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

9Data Retention

Lb33 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law. Retention periods are as follows:

• Active account data – retained for the duration of your active account plus three years after account closure;
• Financial transaction records – retained for seven years to meet anti-money laundering (AML) legal requirements;
• Support communication logs – retained for two years from the date of last interaction;
• Access and security log data – retained for 12 months for security investigation purposes if required.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you.

10Third-Party Links

The lb33 platform may contain links to third-party websites or services that have their own privacy policies. lb33 is not responsible for the privacy practices of any such third parties. We encourage you to read the privacy policy of every site you visit.

Third-party game providers listed on the lb33 platform are bound by strict data protection agreements, though their data practices may vary and are subject to their own jurisdictions.

11Changes to the Privacy Policy

Lb33 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform improvements. When significant changes occur, we will:

• Updating the "Last Updated" date at the top of this document;
• Sending notifications to registered members via email or in-platform notices;
• Displaying a clear notice on the lb33 homepage for at least 30 days.

Continued use of the lb33 platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes, you may close your account by contacting our support team.

12Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the lb33 privacy team through the following channels:

• Live chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform;
• Email: [email protected] (response within one business day);
• FAQ Page: Visit our FAQ page for quick answers to common questions.

We are committed to addressing every privacy-related inquiry seriously and within a reasonable timeframe. Your satisfaction and trust are lb33's top priority.